“Yikes!” Believe me, that’s exactly what you want to hear from tech support. That and their next comforting phrase: “I’m going to recommend sending it back for us to resolve…we care and we’re here for you.”
No excuses. No blame game. How refreshing, shocking and spiritually insightful can you get! And so I begin this iPad confession.
My MAC computer died the day before my birthday. I shared its demise in a Facebook post. We bit the bullet and ordered another MAC online while I tapped away at the Zagg keyboard of my iPad until it arrived. Lickity split, I was up and running in a few days…almost. My iPad resumed its previous function: the inspirational piano channel on Pandora.
The next morning, I needed to finish a presentation and found the computer experiencing an unusual problem: not wanting to wake up. I couldn’t fix it. Believe me, I tried, but simple fixes failed. It finally prompted for a language recognition. I thought, “Did I say something or do something out of the ordinary? I hope we’re speaking the same language!”
Brain processing… Turned it on? Check. Waited for the proper login screen? Check. Waited for the login screen. Uh…check. No login. Only a screen welcoming me to join in a perpetual loop of resetting a password it wouldn’t let me type. Why? Because the keyboard configured itself as the new and improved Tower of Babel and I obviously did not “speak” its language!
My iPad? Nestled on a bookshelf reminscing of happier days when its keys got a fuller workout.
In my mind, an easy solution lay in plain sight, but deep down, I knew it wouldn’t be the right one. Sensibilities said, “Take it somewhere local or get a friend to fix it. You don’t have time for the aggravation this will cause going through proper channels.” Easy peasy, right? But sensibilities didn’t order this from a reputable online dealer less than a week ago. I needed to go to the source with the problem. I needed to trust them to resolve the issue no matter how aggravating the problem had become or the potential steps it would take to fix it.
So often, we fuel our aggravations with our imaginations. We can keep our wits about us for so long when an imposition occurs. We’ll compensate until an amicable solution presents itself, but watch out if the problem gets out of control. Our thoughts entertain worst-case scenarios and we spiral into an abyss filled with anger and hopelessness. We avoid and sometimes overlook the only source to our dilemma. We dismiss it as either too much of an aggravation or much too simple to trust with a resolution.
This is what I hear from friends and loved ones:
* I’ve done everything those doctors told me and they still don’t know what’s wrong.
* How many times do I have to go to court to get him to hold up his end in supporting his children?
* I can’t answer another call! I don’t have the money to pay these bills without taking food from my family’s mouths!
*I can’t count the number of times we’ve suggessted rehab for him. Can’t he see how this is destroying his family?
* We’ve tried practically everything to become parents. What’s wrong with us?
Our source knows our concerns just like tech support knew mine. One catch: I had to make the call. I had to look beyond real and imagined horror stories of being placed on hold FOREVER, of repeating my concerns in a less-than strained manner several times to a person somewhere I can’t pronounce. I had to become vulnerable (and I’m not only talking about a computer problem here, but about the matter of fertility and becoming parents).
Making that call was tough, but the response was worth it. A “live” person picked up, spoke to my concerns and is currently resolving the Tower of Babel dilemma. You see, God understands. In fact, He equips us with this truth: “We demolish arguments and every pretension that sets itself up against the knowledge of God and we take captive every thought to make it obedient to Christ” (2 Corinthians 10:5). That includes the best of our stress, the last rope to our hope, and even the tears to our fears. We can tame our wild imaginations so they no longer have the power to aggravate us.
The new MAC is on route to the dealer for a language adjustment and I am again, without a computer. How am I communicating to you now?
On my iPad, of course!